Kiyo AI for quick questions
Kiyo AI is available 24/7 for common questions and can help you find the relevant setting or guide quickly.
Live chat
Use live chat when you want to explain what is happening in a conversation. The chat keeps the context while you move from AI help to human support.
Ask for a real person
You can request a person at any time. Kiyo AI does not block access to the human team and you do not need to use a special keyword.
Human support is available during the day. Messages left outside those hours can be continued when the team returns.
Open a support ticket
Use a ticket for a problem that needs investigation, account context or follow-up. Include the website, what you expected, what happened and any recent change that may be relevant.
Which option should I use?
- Quick question: Kiyo AI or live chat
- Prefer a person: ask for human support in chat
- Issue needs investigation: support ticket
- Website is unavailable: live chat and include the affected domain
Still need help?
Talk to Kiyo now or open a ticket for anything that needs a closer look.