Website not loading
- Check the website status in Kiyo.
- Open another website to confirm your connection is working.
- Review any incident or action shown for the website.
- Open live chat if the site remains unavailable.
Domain not connected
- Check that the exact domain is attached to the intended website.
- Review the connection action shown in Kiyo.
- If the domain is managed elsewhere, confirm the requested change was saved there.
- Allow time for the change to update, then run the check again.
SSL is still pending
SSL normally becomes ready after the domain points to the website. Confirm the domain connection first. If the connection is complete but SSL remains pending, contact Kiyo Support.
Recent changes are not visible
Confirm the change was published, refresh the page and check it in a private browser window. If an older cached version remains, use the website's cache refresh action.
The website feels slow
Run Website Score and start with the prioritized performance recommendations. A large image, heavy page element or capacity issue can have different next steps, so Kiyo explains the detected cause before suggesting an action.
Migration issue
Keep the current hosting service available while the move is checked. Note which page or function is affected and contact Kiyo Support before changing the domain connection again.
Still need help?
Talk to Kiyo now or open a ticket for anything that needs a closer look.