Refunds depend on the purchase
Eligibility can depend on the product type, timing, domain provider rules, the Kiyo Refund Policy and whether the service has already been delivered or used.
Domains can follow different rules
A completed domain registration, renewal or transfer can be subject to provider restrictions that differ from hosting. Do not assume a hosting-related refund condition also applies to a domain.
Before requesting a refund
- Find the invoice or transaction in Billing.
- Read the public Refund Policy.
- Note the product, purchase date and reason for the request.
- Open human support or a ticket if eligibility is unclear.
Cancellation and refund are separate
Stopping a future renewal prevents the next eligible charge. It does not automatically refund a payment already completed.
No invented guarantee
Still need help?
Talk to Kiyo now or open a ticket for anything that needs a closer look.