What this usually means
The account email may be incorrect, the message may be in spam, the mailbox may be full, the email provider may be filtering it, or the primary address may have changed recently.
Quick checks
- Confirm the primary email shown in Account settings.
- Check spam, junk and filtered folders.
- Search the mailbox for Kiyo and the subject of the expected action.
- Check that the mailbox can receive new messages.
- Review whether the email was recently changed.
What Kiyo may already be checking
Kiyo records whether an important account, billing or domain notification was created and can review delivery status available from the email provider without asking for your mailbox password.
What to do next
Request the message once more after confirming the address. If it is a password reset, domain approval or security alert and still does not arrive, open live chat and ask for human support.
Advanced checks
- Review mailbox provider filtering or quarantine
- Check company mail routing rules
- Confirm the domain used for the account email is receiving mail
- Review provider delivery status with Kiyo Support
No unconfirmed allowlist address
Still need help?
Talk to Kiyo now or open a ticket for anything that needs a closer look.