Troubleshooting
Clear steps to help you understand and fix common Kiyo hosting, domain and account issues.
Kiyo Help
Troubleshooting guides
My website is not loadingWork out whether the problem is hosting, the domain, SSL, a recent change or a wider incident.My domain is not workingCheck registration, renewal, connection and transfer status before changing technical settings.My domain points to the wrong websiteSafely identify an old, external or incorrect website connection.SSL / HTTPS is not readyUnderstand SSL status and resolve the domain connection it depends on.My recent website changes are not visibleCheck publishing, the selected website and cached copies before changing the domain.My website feels slowUse Website Score to identify likely performance causes before changing the hosting plan.My transfer is delayedRead the transfer status, complete required approval and avoid restarting a valid request.My payment failedReview the safe error, update payment details and protect an affected service.I cannot sign inRecover access without bypassing password or two-factor protection.I am not receiving Kiyo emailsCheck the account address, mailbox and provider filtering without relying on unconfirmed sender details.Website Score reports a problemTurn a diagnostic result into a short, relevant list of improvements.Kiyo Monitor reports downtimeVerify an availability alert and decide whether to wait, investigate or escalate.My backup or restore did not work as expectedReview backup state, restore point and overwritten data before another restore.My site is showing a security warningSeparate an SSL warning from a security finding and respond safely.When to contact Kiyo SupportChoose AI, live chat, human help or a ticket based on the issue and urgency.