What this usually means
SSL allows the browser to connect securely over HTTPS. A certificate can still be preparing, waiting for the domain connection, active, or showing Action required.
Quick checks
- Open the website and check its SSL status.
- Confirm the domain is connected to the intended Kiyo website.
- Review whether DNS or nameservers changed recently.
- Check Kiyo Service Status.
What Kiyo may already be checking
Kiyo provisions SSL automatically where possible and checks whether the domain reaches the correct hosting service. Customers should not need to buy and install a separate certificate for normal Kiyo Hosting.
What to do next
Complete any pending domain connection action first. If the domain connection is confirmed but SSL remains in Action required, open live chat with the domain and current SSL status.
Advanced checks
- Confirm the domain resolves to Kiyo
- Review certificate validation status
- Check whether a proxy or external service terminates HTTPS
- Review conflicting certificate or redirect configuration
Do not bypass warnings
Still need help?
Talk to Kiyo now or open a ticket for anything that needs a closer look.