Troubleshooting

My site is showing a security warning

Separate an SSL warning from a security finding and respond safely.

What this usually means

A browser may say the site is not secure because SSL is not valid, while Kiyo Security may report a suspicious file, activity or configuration. A domain redirect to an unfamiliar destination is another distinct concern.

Quick checks

  1. Do not ignore or ask visitors to bypass the warning.
  2. Open Kiyo Security for the affected website.
  3. Check the domain and SSL status.
  4. Review recent website, plugin, deployment or domain changes.
  5. Confirm whether the warning appears on one page or the entire site.

What Kiyo may already be checking

Kiyo checks SSL readiness, website availability and relevant security signals. It keeps the plain-English warning separate from deeper evidence so you can understand whether the issue is certificate-related or a suspected compromise.

What to do next

For an SSL warning, complete the domain connection and review SSL status. For suspicious activity, unfamiliar redirects or files, stop making non-essential changes and request human support immediately.

Advanced checks

  • Review certificate validation and hostname coverage
  • Inspect recent file changes and application logs
  • Review domain and nameserver history
  • Check administrator accounts and sessions
  • Compare security scan evidence with a known deployment

Prioritise a person for compromise concerns

Still need help?

Talk to Kiyo now or open a ticket for anything that needs a closer look.

Open support ticket