What this usually means
The domain is connected to a different website than intended. This can happen when the wrong Kiyo website is selected, old DNS records remain active, another provider still controls DNS or a migration has not completed its final connection.
Quick checks
- Open the domain overview and confirm the connected website.
- Check whether the expected website has a different domain attached.
- Review any recent migration or provider change.
- Try the domain from a second network or device to rule out an older cached route.
What Kiyo may already be checking
Kiyo compares the domain connection with the selected Kiyo website and shows whether the result is correct, pending or requires action.
What to do next
If the wrong Kiyo website is selected, choose the intended website and follow the guided connection. If an external provider controls DNS, use the exact connection action Kiyo provides rather than deleting unrelated records.
Advanced checks
- Identify the authoritative nameservers
- Check the A or CNAME record used for the website
- Confirm whether a CDN or proxy still points to the previous host
- Compare the migration's intended cutover configuration
Security check
Still need help?
Talk to Kiyo now or open a ticket for anything that needs a closer look.