Start with the available recovery route
- Forgotten password — use the secure password reset
- Lost authenticator access — use a saved recovery method
- Lost security key — use another registered key or factor
- Lost recovery codes — begin secure account recovery
- Inaccessible email — contact human support for ownership review
Recovery may require more verification
When normal proof of access is missing, Kiyo may need additional account and ownership evidence. This protects websites, domains and billing from someone trying to bypass security.
What to prepare
- The primary account email
- Domains or services connected to the account
- Safe invoice or transaction references
- The recovery methods you still have
- A clear explanation of how access was lost
No weak bypass
Support cannot simply disable two-factor authentication or transfer account control because someone asks. Recovery follows a secure process appropriate to the account and remaining evidence.
Security before speed
Still need help?
Talk to Kiyo now or open a ticket for anything that needs a closer look.