What suspicious activity can look like
- An unfamiliar sign-in
- A password reset you did not request
- A domain or DNS change you did not make
- Unfamiliar billing activity
- An unknown session or device
- An unexpected security alert
Act immediately
- Change the Kiyo password from the official site.
- Enable or review two-factor authentication.
- Review and sign out unfamiliar sessions.
- Review domains and their connection settings.
- Review billing activity and payment methods.
- Contact human Kiyo Support.
Prioritise human support
Kiyo AI can explain general security guidance, but it is not the primary route for an active account or domain incident. Ask for a real person in live chat or open a security-related ticket.
Preserve useful context
Record the time, affected domain or service and the safe alert text. Do not send passwords, full card details, temporary two-factor codes, recovery codes or private security-key information.
If email may also be compromised
Still need help?
Talk to Kiyo now or open a ticket for anything that needs a closer look.